Membership Consultant Talent Community

ArchWell Health•Greensboro, NC

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members through accessible neighborhood clinics and wellness-focused communities. This evergreen posting is intended to build a talent pool for future Membership Consultant opportunities; it is not an active opening, and an immediate vacancy may not be available. Membership Consultants are outside healthcare sales professionals who grow ArchWell Health’s patient base and help seniors access medical care. They engage seniors and community groups, organize events, and build relationships with referral sources. The role combines business-to-consumer and business-to-business sales with community engagement, problem solving, and organization. Consultants work with seniors who may benefit from care regardless of their economic means and help prospective patients enroll in an accepted health plan and join an ArchWell Health center. Travel outside the local market is very limited, under 10%.

Requirements

High school diploma or GED.
At least 1 year of sales or community relations experience.
Valid driver's license.

Nice To Haves

Bachelor’s degree.
2 or more years of sales or community relations experience.
Experience with a health plan, FMO or benefits broker, or healthcare provider.
Experience working with or selling to senior communities or medically underserved populations.
Prior Medicare Advantage sales experience or experience working with seniors.

Responsibilities

Drive new patient enrollment year-round by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
Meet with individual seniors and groups in homes, senior centers, houses of worship, and other community gathering places to communicate ArchWell Health’s mission and value proposition.
Plan, coordinate, and execute local events in the community and in ArchWell Health centers to reach prospective patients, including medically underserved and Medicare-eligible seniors.
Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as a preferred senior healthcare provider.
Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs that support patient growth.
Coordinate with health plan agents and brokers so prospective patients enroll in an accepted health plan and are assigned to ArchWell Health promptly.
Use sales and marketing tools, such as Salesforce, to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
Provide a monthly activity calendar showing community access points and tabletop venues, and create penetration plans and initiatives for target sub-markets and channels.
Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to support retention.
Help address and resolve customer complaints and issues.