Membership Consultant Talent Community

ArchWell Health•Tulsa, OK

About The Position

This is an evergreen talent-community posting intended to build a pipeline of qualified candidates for future Membership Consultant opportunities at ArchWell Health. It is not an active job opening, and an immediate vacancy may not be available. Applicants are expressing interest in future opportunities and joining the talent pool; the Talent Acquisition team will contact candidates if a suitable opportunity becomes available. ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members through neighborhood clinics that offer accessible, comfortable, wellness-focused care and a sense of community. Membership Consultants serve as primary advocates for ArchWell Health and help grow the patient base in the communities it serves. This outside healthcare sales role combines business-to-consumer and business-to-business sales with community engagement, problem solving, and organization. Consultants help seniors access care by engaging individuals and groups, coordinating community events, and building referral partnerships. Prior Medicare Advantage sales or experience working with seniors is helpful but not required. Travel is very limited outside the local market, under 10%.

Requirements

High school diploma or GED.
At least 1 year of sales or community relations experience.
Valid driver’s license.

Nice To Haves

Bachelor’s degree.
2 or more years of sales or community relations experience.
Experience with a health plan, FMO / benefits broker, or provider.
Experience working with or selling to the senior community or medically underserved populations.
Experience in Medicare Advantage sales or working with seniors.

Responsibilities

Drive new patient enrollment year-round through direct-to-consumer, business-to-business, and community stakeholder relationships.
Meet seniors and groups in homes, senior centers, houses of worship, and other community gathering places to communicate ArchWell Health’s mission and value proposition.
Plan, coordinate, and execute local community and center events to reach prospective patients, including medically underserved and Medicare-eligible seniors.
Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as a preferred senior healthcare provider.
Partner with Community Relations on initiatives with community officials, influencers, businesses, and public health programs that support patient growth.
Coordinate with health plan agents and brokers to ensure prospective patients are enrolled in an accepted health plan and assigned to ArchWell Health in a timely manner.
Use sales and marketing tools such as Salesforce to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
Provide a monthly activity calendar reflecting community access points and tabletop venues, and create penetration plans and initiatives for target sub-markets and channels.
Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to support retention.
Help address and resolve customer complaints and issues.