Membership Consultant Talent Community

ArchWell Health•Tampa, FL

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members through neighborhood clinics and wellness-focused communities. Membership Consultants are outside healthcare sales professionals who grow the patient base in the communities they serve and help seniors access appropriate medical care. They engage individuals and groups, organize community events, and build referral partnerships, combining consumer and business sales skills with community engagement, problem-solving, and organizational abilities. This is an evergreen talent-community posting, not an active job opening. It is intended to build a pipeline for future Membership Consultant opportunities; there may be no immediate vacancy. ArchWell Health’s Talent Acquisition team will review applications and contact candidates if a suitable opportunity becomes available. The role requires very limited travel outside the local market (under 10%).

Requirements

High school diploma or GED.
At least 1 year of sales or community relations experience.
Valid driver’s license.
Very limited travel outside the local market (under 10%).

Nice To Haves

Bachelor’s degree.
2 or more years of sales or community relations experience.
Experience with a health plan, FMO/benefits broker, or healthcare provider.
Experience working with or selling to seniors or medically underserved communities.
Prior Medicare Advantage sales experience or experience working with seniors is helpful but not required.

Responsibilities

Drive new patient enrollment year-round by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
Meet seniors and groups in homes, senior centers, houses of worship, and other community gathering places to communicate ArchWell Health’s mission and value proposition.
Plan, coordinate, and execute local community and center events to reach prospective patients, including medically underserved and Medicare-eligible seniors.
Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to establish ArchWell Health as a preferred senior healthcare provider.
Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs that support patient growth.
Coordinate with health plan agents and brokers so prospective patients are enrolled in an accepted health plan and assigned to ArchWell Health in a timely manner.
Use sales and marketing tools, such as Salesforce, to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
Provide a monthly activity calendar reflecting community access points and tabletop venues, and create penetration plans and initiatives for target sub-markets and channels.
Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to positively affect retention.
Help address and resolve customer complaints and issues.