Membership Consultant Talent Community

ArchWell Health•Tulsa, OK

About The Position

This evergreen posting builds a pipeline of qualified candidates for future Membership Consultant opportunities at ArchWell Health. It is not an active job opening, and there may not be an immediate vacancy. Applicants express interest in future opportunities and join the talent pool; the Talent Acquisition team may contact candidates if a suitable opportunity becomes available. ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members through accessible neighborhood clinics and a wellness-focused community. Membership Consultants are outside healthcare sales professionals who grow the patient base in the communities served. They help seniors access care by engaging individuals and groups, organizing local events, and building referral partnerships. The role combines B2C and B2B sales with community engagement, problem solving, and organizational skills. Travel outside the local market is very limited, under 10%.

Requirements

High school diploma or GED.
At least 1 year of sales or community relations experience.
Valid driver’s license.

Nice To Haves

Bachelor’s degree.
At least 2 years of sales or community relations experience.
Experience with a health plan, FMO, benefits broker, or healthcare provider.
Experience working with or selling to seniors or medically underserved communities.
Prior experience in Medicare Advantage sales or working with seniors.

Responsibilities

Drive new patient enrollment throughout the year by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
Meet seniors and groups in homes, senior centers, houses of worship, and other community gathering places to communicate ArchWell Health’s mission and value proposition.
Plan, coordinate, and execute local events in the community and in ArchWell Health centers to reach prospective patients, including medically underserved and Medicare-eligible seniors.
Cultivate relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as a preferred senior healthcare provider.
Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs to support patient growth.
Coordinate with health plan agents and brokers to help prospective patients enroll in an accepted health plan and be assigned to ArchWell Health in a timely manner.
Use sales and marketing tools, such as Salesforce, to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
Provide a monthly activity calendar of community access points and tabletop venues, and create penetration plans and initiatives for target sub-markets and channels.
Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to support retention.
Help address and resolve customer complaints and issues.