Membership Consultant - Little Rock

ArchWell Health•Little Rock, AR

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members through accessible neighborhood clinics and a wellness-focused community. Membership Consultants are outside healthcare sales professionals who grow the patient base in the communities ArchWell Health serves. They help seniors learn about and join the medical centers through individual outreach, community events, and partnerships with patient referral sources. The role combines B2C and B2B sales with community engagement, problem solving, and organization. Prior experience in Medicare Advantage sales or working with seniors is helpful but not required.

Requirements

High school diploma or GED.
At least 1 year of sales or community relations experience.
Valid driver's license.

Nice To Haves

Bachelor’s degree.
Two or more years of sales or community relations experience.
Experience with a health plan, FMO or benefits broker, or healthcare provider.
Experience working with or selling to seniors or medically underserved communities.
Experience in Medicare Advantage sales or working with seniors.

Responsibilities

Drive new patient enrollment throughout the year by identifying, cultivating, and securing prospective patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
Meet with individual seniors and groups in homes, senior centers, houses of worship, and other community gathering places to explain ArchWell Health’s mission and value proposition.
Plan, coordinate, and execute local events in the community and in ArchWell Health centers to reach prospective patients, including medically underserved and Medicare-eligible seniors.
Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers so they consider ArchWell Health a preferred senior healthcare provider.
Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs that appropriately support patient growth.
Coordinate with health plan agents and brokers so prospective patients enroll in an accepted health plan and are assigned to ArchWell Health in a timely manner.
Use sales and marketing tools, such as Salesforce, to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
Provide a monthly activity calendar showing community access points and tabletop venues, and create penetration plans and initiatives in target sub-markets and channels.
Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to positively impact retention.
Help address and resolve customer complaints and issues.