Membership Consultant (Medical Sales) - Milwaukee

ArchWell Health•Milwaukee, WI

11d

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of seniors through accessible neighborhood clinics and a wellness-focused community. Membership Consultants are outside healthcare sales professionals who grow the patient base and help seniors access care, regardless of economic means. The role combines business-to-consumer and business-to-business sales with community engagement, problem solving, and organization. Consultants engage seniors and community partners, organize events, and build referral relationships. Prior Medicare Advantage sales or experience working with seniors is helpful but not required.

Requirements

High school diploma or GED.
At least 1 year of sales or community relations experience.
Valid driver’s license.

Nice To Haves

Bachelor’s degree.
2 or more years of sales or community relations experience.
Experience with a health plan, FMO or benefits broker, or healthcare provider.
Experience working with or selling to seniors or medically underserved communities.
Medicare Advantage sales experience.

Responsibilities

Drive year-round new patient enrollment by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
Meet seniors individually and in groups at homes, senior centers, houses of worship, and other community gathering places to explain ArchWell Health’s mission and value proposition.
Plan, coordinate, and execute local community and center events to reach prospective patients, including medically underserved and Medicare-eligible seniors.
Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and other community providers to establish ArchWell Health as a preferred senior healthcare provider.
Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs that support patient growth.
Coordinate with health plan agents and brokers to ensure prospective patients enroll in an accepted health plan and are assigned to ArchWell Health promptly.
Use sales and marketing tools, including Salesforce, to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
Provide a monthly activity calendar reflecting community access points and tabletop venues, and create penetration plans and initiatives for target submarkets and channels.
Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to support retention.
Help address and resolve customer complaints and issues.