Membership Consultant (Healthcare Sales) - Charlotte

ArchWell Health•Charlotte, NC

About The Position

ArchWell Health is a healthcare provider focused on improving the lives of seniors through neighborhood clinics and a wellness-focused community. The Membership Consultant is an outside healthcare sales professional who grows the patient base by reaching seniors who can benefit from the organization’s care and helping them join its medical centers. The role combines business-to-consumer and business-to-business sales with community engagement, problem solving, and organization. Consultants engage seniors and groups in community settings, organize events, develop referral partnerships, and support prospective and enrolled patients throughout the enrollment and care process. Prior experience in Medicare Advantage sales or working with seniors is helpful but not required. Local travel is very limited, under 10%.

Requirements

High school diploma or GED required.
At least 1 year of sales or community relations experience required.
Valid driver’s license required.

Nice To Haves

Bachelor’s degree is helpful.
At least 2 years of sales or community relations experience preferred.
Experience with a health plan, FMO or benefits broker, or provider is preferred.
Experience working with or selling to seniors or medically underserved communities is preferred.
Prior experience in Medicare Advantage sales or working with seniors is helpful.

Responsibilities

Drive new patient enrollment year-round through direct-to-consumer sales, business-to-business relationships, and community stakeholder relationships.
Meet individual seniors and groups in homes, senior centers, houses of worship, and other community gathering places to explain ArchWell Health’s mission and value proposition.
Plan, coordinate, and execute community and clinic events to reach prospective patients, including medically underserved and Medicare-eligible seniors.
Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to encourage referrals to ArchWell Health.
Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs that support patient growth.
Coordinate with health plan agents and brokers so prospective patients enroll in an accepted health plan and are assigned to ArchWell Health in a timely manner.
Use sales and marketing tools, such as Salesforce, to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
Provide a monthly activity calendar showing community access points and tabletop venues, and create penetration plans and initiatives for target sub-markets and channels.
Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to support retention.
Help address and resolve customer complaints and issues.