Membership Growth Consultant (Outside Healthcare Sales)

ChenMed•South Chicago, IL

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by building productive relationships with senior citizens, local community partners, and senior-focused businesses. The role helps enroll new patients to ChenMed and is the first tier in the company’s MGC Success Plan and growth career path. The MGC develops skills in planning and coordinating sales events and creating engaging, cost-effective approaches to maintain participation and satisfaction among seniors. The role communicates the ChenMed/JenCare value proposition at community events, supports referral sales, and helps drive membership growth. The position works primarily outside ChenMed premises and requires local, regional, and nationwide travel of up to 75%.

Requirements

High school diploma or GED.
At least 2 years of successful sales experience.
High business acumen and acuity.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Knowledge of negotiation, probing, closing, and objection-handling skills.
Detail-oriented and proficient with Microsoft Office (PowerPoint, Excel, Word, and Outlook), Salesforce or other CRM tools, and related word-processing, spreadsheet, database, email, and presentation software.
Excellent interpersonal and problem-solving skills, with patience and the ability to engage customers in conversation.
Excellent written and verbal communication skills, including a clear, confident speaking voice and friendly rapport with customers.
Ability to be flexible and creative when working with customers.
Positive attitude and a warm, gentle disposition toward the target market and their caregivers.
Persuasive and highly motivated to make sales, with the ability to close sales without seeming pushy.
Good keyboarding skills and ability to accurately type a significant number of words per minute.
Fluency in spoken and written English.
Ability and willingness to travel locally, regionally, and nationwide up to 75%.
Possession and maintenance of a current, valid driver’s license.
Ability to use independent judgment.

Nice To Haves

Bachelor’s degree in Marketing, Business Administration, or a related field.
Experience working with seniors.
General understanding of Medicare Advantage.
At least 2 years of business-to-business experience or equivalent management experience.
Relevant sales experience establishing and maintaining relationships with business or vendor partners.
Experience in telesales, including entering sales data into a computer while speaking with a customer.
Bilingual ability.

Responsibilities

Build direct-to-senior and business-to-business partnerships to generate new patient opportunities throughout the year.
Meet with seniors and groups in homes, workplaces, houses of worship, senior centers, and senior living communities to share the ChenMed value proposition.
Plan, coordinate, and execute community events such as information tables, health fairs, and talks.
Develop relationships with health plan agents, insurance agents, social workers, case workers, senior housing managers, senior centers, and other community providers.
Partner with community officials, businesses, and senior outreach programs on initiatives that drive new patient growth.
Schedule one-on-one sales meetings and develop referral relationships with plan agents, independent brokers, and senior communities.
Manage event-planning vendors and negotiate contracts with event venues.
Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
Use marketing and sales tools to identify opportunities and sell to new customers.
Maintain client information in the designated CRM, document client interactions, and manage leads effectively.
Provide a monthly activity calendar showing community access points and new tabletop venues.
Create penetration plans and initiatives for target markets and channels.
Recover dormant customers through sales tools and marketing campaigns.
Educate potential patients about ChenMed’s value proposition and healthcare model to drive membership growth.
Deliver prescribed presentations to large audiences.
Develop distribution channels that support new patient enrollment.
Use provided sales tools to work efficiently and collect relevant data.
Partner with sales leadership to improve engagements with distributors, vendors, and community partners.
Build trusting relationships with brokers, insurance agents, case workers, and third-party vendors associated with seniors, with supervision.
Develop and execute strategies and plans for brokers and partners.
Engage new patients through and beyond their first appointment.
Maintain relationships with enrolled patients to positively affect retention.
Help address and resolve customer complaints and issues.
Perform other related duties as assigned.