Outside Healthcare Sales (Membership Growth Consultant)

ChenMed•Jacksonville, FL

12d•$38,509 - $55,013

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and memberships by building productive relationships with seniors, local community partners, and senior-focused businesses. The role promotes ChenMed/JenCare’s value proposition and healthcare model to prospective patients, primarily medically underserved, Medicare-eligible adults age 55 and older. The MGC plans and coordinates community events, develops referral partnerships, and uses sales and marketing tools to grow enrollment and maintain accurate customer information in a CRM. The position also engages new and enrolled patients to support retention, helps address customer issues, and collaborates with sales leadership, vendors, brokers, insurance agents, and community partners. Work is primarily conducted off ChenMed premises and may require local, regional, and nationwide travel up to 75%.

Requirements

At least 4 years of successful sales experience.
Bachelor’s degree in Marketing, Business Administration, or a related field, or an additional combination of formal education, training, and experience in lieu of the degree on a year-for-year basis.
Knowledge and expertise in negotiation, probing, closing, and handling objections.
Proficiency with Microsoft Office, including PowerPoint, Excel, Word, and Outlook; Salesforce or other CRM tools; and other word-processing, spreadsheet, database, email, and presentation software.
Excellent written and verbal communication skills, including writing pitch letters, making outbound calls, conducting one-on-one meetings, and delivering group presentations.
Positive attitude and a warm, gentle disposition when engaging patients and caregivers, with the ability to close sales without being perceived as pushy.
Fluency in spoken and written English.
Valid Class C or D driver’s license, or state equivalent, issued by the state of current employment.
Willingness and ability to travel locally, regionally, and nationwide up to 75%.
Ability to exercise independent judgment.

Nice To Haves

Bilingual ability.
Experience working with seniors.
General understanding of Medicare Advantage.
At least 3 years of business-to-business experience or equivalent management experience.
Sales experience establishing and maintaining relationships with business or vendor partners.

Responsibilities

Build and cultivate direct-to-senior and business-to-business partnerships to generate new patient opportunities year-round.
Meet with seniors individually and in groups at homes, workplaces, houses of worship, senior centers, and living communities to share the ChenMed value proposition.
Plan, coordinate, and execute community events such as information tables, health fairs, and doctor talks.
Develop relationships with health plan and insurance agents, social workers, case workers, senior housing managers, senior centers, and other community providers to encourage referrals to ChenMed/JenCare Medical Centers.
Partner with community officials, businesses, and senior outreach programs on initiatives that support patient growth.
Schedule sales meetings and referral relationships with plan agents, independent brokers, and senior community partners, and respond to customer requests.
Manage event vendors and negotiate contracts with event venues.
Invite insurance agents and brokers to community events to support timely patient assignment.
Use sales and marketing tools to identify and engage prospective customers; maintain current client information and document interactions and leads in the CRM.
Prepare monthly activity calendars identifying community access points and new tabletop venues, and create penetration plans for target markets and channels.
Re-engage dormant customers through sales tools and marketing campaigns.
Educate potential patients on ChenMed’s value proposition and healthcare model, including delivering presentations to large audiences.
Develop distribution channels that support patient enrollment growth and use sales tools to collect relevant information.
Partner with sales leadership to improve engagement with distributors, vendors, and community partners.
Develop and execute strategies for brokers and partners associated with seniors.
Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to support retention.
Help address and resolve customer complaints and issues.
Perform other related duties as assigned.