Membership Growth Consultant (Outside Healthcare Sales)

ChenMed • Chicago, IL

2d • $38,509 - $55,013

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by building productive relationships with seniors, local community partners, and senior-focused businesses. This is the first of three tiers in ChenMed’s MGC Success Plan and growth career path. The role develops skills in arranging, designing, and coordinating sales events, maintaining senior participation and satisfaction, encouraging patient referrals, and communicating ChenMed/JenCare’s value proposition at community events. Work is primarily conducted outside ChenMed premises, with local, regional, and nationwide travel of up to 75%.

Requirements

• High school diploma or GED.
• At least 2 years of successful sales experience.
• Relevant sales experience establishing and maintaining relationships with business and vendor partners.
• Experience in telesales, including entering sales data into a computer while speaking with a customer.
• Current, valid driver’s license that is maintained.
• High business acumen and acuity.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Knowledge of negotiation, probing, closing, and objection-handling skills.
• Proficiency in Microsoft Office (PowerPoint, Excel, Word, and Outlook), CRM tools such as Salesforce, and other word-processing, spreadsheet, database, email, and presentation software.
• Strong interpersonal and problem-solving skills, with patience and ability to engage customers in conversation.
• Excellent written and verbal communication, including a clear, confident speaking voice and ability to communicate through letters, outbound calls, one-on-one meetings, and group presentations.
• Flexibility and creativity in working with customers; positive, warm, and gentle manner with seniors and caregivers; persuasive, motivated sales approach and ability to close sales without being perceived as pushy.
• Good keyboarding skills and ability to accurately type a significant number of words per minute.
• Fluency in spoken and written English.
• Ability and willingness to travel locally, regionally, and nationwide up to 75%; work is primarily conducted off ChenMed premises.
• Ability to exercise independent judgment.

Nice To Haves

• Bachelor’s degree in Marketing, Business Administration, or a related field; alternatively, additional formal education, training, and experience may be considered in lieu of the education requirement on a year-for-year basis.
• Experience working with seniors.
• General understanding of Medicare Advantage.
• At least 2 years of business-to-business experience or equivalent management experience.
• Bilingual ability.

Responsibilities

• Build and cultivate direct-to-senior and business-to-business partnerships to generate new-patient opportunities year-round.
• Meet with seniors individually and in groups at homes, workplaces, houses of worship, senior centers, and living communities to present the ChenMed value proposition.
• Plan, coordinate, and execute community events, such as information tables, health fairs, and physician talks, to reach medically underserved, Medicare-eligible seniors age 55 and older.
• Develop relationships with health plan and independent insurance agents, social workers, case workers, senior housing managers, senior centers, and other community providers to encourage referrals to ChenMed/JenCare Medical Centers.
• Partner with community officials, businesses, and senior outreach programs on initiatives that drive appropriate new-patient growth.
• Schedule sales meetings and referral relationships with plan agents, independent brokers, and the senior community; respond to customer requests; and manage event vendors and venue contract negotiations.
• Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
• Use marketing and sales tools to identify solutions and acquire customers; maintain client information and document interactions in the CRM system, including Salesforce, to manage leads effectively.
• Create monthly activity calendars identifying community access points and new tabletop venues, and develop penetration plans and initiatives for target markets and channels.
• Re-engage dormant customers through sales tools and marketing campaigns.
• Educate prospective patients about ChenMed’s value proposition and healthcare model, deliver prescribed presentations to large audiences, and drive new-member growth.
• Develop distribution channels that support new-patient enrollment and use sales tools to improve efficiency and collect relevant data.
• Work with sales leadership to improve engagement with distributors, vendors, and community partners.
• Build trusted relationships with brokers, insurance agents, case workers, and third-party vendors serving seniors, under supervision; develop and execute partner strategies and plans.
• Engage with new patients through and beyond their first appointment, maintain relationships with enrolled patients to support retention, and help resolve customer complaints and issues.
• Perform other related duties as assigned.

Benefits

• Great compensation and comprehensive benefits are mentioned; specific benefits are not listed in the posting.
• Career development and advancement opportunities.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED