Membership Consultant - Oklahoma City

ArchWell Health•Oklahoma City, OK

10d

About The Position

ArchWell Health is a healthcare provider focused on improving the lives of seniors through accessible neighborhood clinics and a wellness-focused community. The Membership Consultant is an outside healthcare sales professional responsible for growing the patient base in the communities ArchWell Health serves. The role combines business-to-consumer and business-to-business sales with community engagement, problem solving, and organization to help seniors access care. Prior Medicare Advantage sales or experience working with seniors is helpful but not required.

Requirements

High school diploma or GED.
At least 1 year of sales or community relations experience.
Valid driver’s license.
Willingness to travel very limited distances outside the local market (under 10%).

Nice To Haves

Bachelor’s degree.
2 or more years of sales or community relations experience.
Experience with a health plan, FMO/benefits broker, or provider.
Experience working with or selling to seniors or medically underserved communities.
Prior Medicare Advantage sales experience or experience working with seniors.

Responsibilities

Grow new patient enrollment year-round by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
Meet seniors and groups in homes, senior centers, houses of worship, and other community gathering places to explain ArchWell Health’s mission and value proposition.
Plan, coordinate, and execute local events in the community and in ArchWell Health centers to reach prospective patients, including medically underserved and Medicare-eligible seniors.
Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to encourage referrals to ArchWell Health.
Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs that support patient growth.
Coordinate with health plan agents and brokers to help prospective patients enroll in an accepted health plan and be assigned to ArchWell Health in a timely manner.
Use sales and marketing tools such as Salesforce to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
Provide a monthly activity calendar reflecting community access points and tabletop venues, and create penetration plans and initiatives in target sub-markets and channels.
Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to support retention.
Help address and resolve customer complaints and issues.