Membership Concierge Leader

Life Time • Framingham, MA

3d

About The Position

The Membership Concierge Leader delivers a best-in-class experience for members and guests by leading the Membership Concierge Team. The role builds and participates in a culture of excellence in guest experience, service execution, and member retention aligned with Life Time’s premium brand. It uses value-based relationships to connect members and guests with programs and services that support their healthy way of life goals.

Serving as the right hand to the Club General Manager, this leader connects in-center departments to promote seamless operations, partnership, and member engagement. The role calls for a growth mindset, a desire for professional development, and ambition to advance into a General Manager role, along with strong leadership and communication skills and a deep commitment to improving the member experience and the success of the club.

Requirements

• High school diploma or equivalent.
• At least 3 years of managerial experience.
• At least 3 years of customer service experience.
• At least 3 years of sales experience.
• At least 3 years of experience achieving budget goals.
• CPR/AED certification required within 30 days of hire.
• High level of skill in written and verbal communication, customer service, service recovery, business planning, process management, expense and revenue tracking, team building, and sales.

Nice To Haves

• Bachelor’s or Associate’s degree.
• Hospitality management or similar degree or certification.
• Fitness-related experience, including personal training or Group Fitness certification.
• Superior time-management skills.
• Ability to prioritize tasks.
• Ability to adapt to change and innovation.
• Experience with Microsoft Dynamics CRM and Microsoft Office Suite.

Responsibilities

• Regularly participate in Life Time classes, activities, events, and programming.
• Embody the Life Time brand commitment to a healthy lifestyle, professionally and personally.
• Lead in zone by exemplifying service excellence and serving as a member connectivity specialist.
• Encourage team members to exceed their expectations and aim for higher performance.
• Onboard and certify team members, casting to perfection and certifying to exhaustion.
• Provide guidance, assistance, coaching, and feedback to enhance member engagement.
• Manage schedules and zone rotations to support optimal performance and efficiency.
• Execute business protocols for new member acquisition, existing member retention, and new member connectivity.

Benefits

• Fully subsidized membership.
• Discounts on Life Time products and services.
• 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
• Training and professional development.
• Paid sick leave where required by law.
• Medical, dental, vision, and prescription drug coverage for eligible full-time team members.
• Short-term and long-term disability insurance for eligible full-time team members.
• Life insurance for eligible full-time team members.
• Pre-tax flexible spending and dependent care plans for eligible full-time team members.
• Parental leave and adoption assistance for eligible full-time team members.
• Paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave for eligible full-time team members.
• Deferred compensation plan for eligible full-time team members who meet the required income threshold.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED