Membership Concierge Leader
About The Position
The Membership Concierge Leader leads the Membership Concierge Team to provide members and guests with an exceptional experience. The role helps build a culture of excellence in guest experience, service execution, and member retention in alignment with Life Time’s premium brand. The leader develops value-based relationships that connect members and guests with programs and services supporting their healthy way of life goals. Serving as a right hand to the Club General Manager, this position connects in-center departments to support seamless operations, partnership, and member engagement. The role calls for strong leadership and communication, a commitment to enhancing the member experience, and an ambition to develop professionally and advance into a General Manager role.
Requirements
- High school diploma or equivalent.
- At least 3 years of managerial experience.
- At least 3 years of customer service experience.
- At least 3 years of sales experience.
- At least 3 years of experience achieving budget goals.
- CPR/AED certification required within 30 days of hire.
- Strong skills in written and verbal communication, customer service, service recovery, business planning, process management, expense and revenue tracking, team building, and sales.
Nice To Haves
- Bachelor’s or associate degree.
- Hospitality management or similar degree or certification.
- Fitness-related experience, including personal training or Group Fitness certification.
- Superior time management skills.
- Ability to prioritize tasks.
- Adaptability to change and innovation.
- Experience with Microsoft Dynamics CRM and Microsoft Office Suite.
Responsibilities
- Regularly participate in Life Time classes, activities, events, and programming.
- Represent Life Time’s healthy-lifestyle brand commitment professionally and personally.
- Lead in the zone by exemplifying service excellence and serving as a member connectivity specialist.
- Encourage team members to exceed expectations and pursue higher performance.
- Onboard and certify team members, casting them to perfection and certifying them to exhaustion.
- Provide guidance, coaching, help, and feedback to enhance member engagement.
- Manage schedules and zone rotations to support performance and efficiency.
- Execute business protocols for new member acquisition, existing member retention, and new member connectivity.
Benefits
- Fully subsidized membership.
- Discounts on Life Time products and services.
- 401(k) retirement savings plan with company discretionary match for team members aged 21 and older.
- Training and professional development.
- Paid sick leave where required by law.
- For eligible full-time team members: medical, dental, vision, and prescription drug coverage.
- For eligible full-time team members: short-term and long-term disability insurance.
- For eligible full-time team members: life insurance.
- For eligible full-time team members: pre-tax flexible spending and dependent care plans.
- For eligible full-time team members: parental leave and adoption assistance.
- For eligible full-time team members: paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
- For eligible full-time team members who meet the required income threshold: deferred compensation plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
