Member Team Lead

Walmart • Joplin, MO

2d • $21 - $29 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and guides associates on member-service approaches to help resolve complaints according to company guidelines. It also supports recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; and working toward membership goals. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees assigned operational areas, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register funds, prepares deposits, oversees cash fund transfers, investigates overages and shortages, and maintains the confidentiality and accuracy of financial and personal information.

The position develops and implements processes with managers, coworkers, customers, and business partners; monitors results and improvement opportunities; supports policy, ethics, and compliance; and leads and participates in teams to coordinate work, share resources, meet timelines, and adapt to change. The role is expected to model Sam’s Club values and behaviors, including respect for individuals, integrity, customer and member service, and continuous improvement.

The position is based at the Sam’s Club location at 3536 Hammons Blvd, Joplin, Missouri. The hourly wage range is $21.00 to $29.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction on member-service approaches.
• Help resolve member complaints and issues according to company guidelines and support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; and maintain required marketing documentation.
• Provide member service by identifying member needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation; provide funds for register operations; prepare deposits; oversee cash fund transfers; investigate overages and shortages; and protect confidential information.
• Develop, communicate, and implement processes and practices in collaboration with managers, coworkers, customers, and business partners; monitor results and identify improvement opportunities.
• Promote compliance with company policies, procedures, and ethics standards, and assist management in correcting ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, determining needs and priorities, coordinating work assignments, and supporting work quality, timelines, and adaptability.
• Model respect, integrity, customer and member service, accountability, learning, resilience, and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or protected paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit for eligible full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed