Member Specialist

Walmart • Charleston, WV

13d

About The Position

The Member Specialist provides member service throughout checkout, entrance, and exit areas at Sam’s Club. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies. It acknowledges members, verifies membership cards, identifies needs, helps members make purchasing decisions, locates merchandise, supports use of self-service technology, and promotes Sam’s Club products and services.

The role maintains organized and safe work areas by zoning and arranging merchandise, handling returns, identifying shrink and damages, assisting members with transporting items, and following safety procedures. It reports unsafe situations, conducts safety sweeps, reviews receipts, safeguards company assets, maintains required documentation, and follows emergency response procedures. The Member Specialist also assists with training Member Frontline Services associates on company processes, tools, technologies, and program rollouts, and supports continuous learning and process improvement.

The position is expected to follow company policies, procedures, ethics, and integrity standards; complete work assignments and priorities; collaborate and communicate effectively; adapt to change and feedback; and demonstrate the company’s values of respect, integrity, customer service, and continuous improvement.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout, entrance, and exit areas.
• Promote Sam’s Club products and services and assist members with purchasing decisions.
• Guide and support members using self-service technology.
• Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies.
• Acknowledge members, verify membership cards, identify member needs, and locate merchandise.
• Zone, arrange, and organize merchandise, including properly handling returns and identifying shrink and damages.
• Assist members with transporting items.
• Follow safety standards and procedures, conduct safety sweeps, report unsafe situations, and maintain a safe shopping environment.
• Review member receipts and help secure and safeguard company assets and property by observing and communicating potential criminal activity.
• Maintain paperwork, logs, and other required documentation and execute emergency response procedures.
• Assist with training Member Frontline Services associates on company processes, procedures, technologies, and tools.
• Deliver training on new program rollouts and provide continuous learning and process improvement opportunities.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments and priorities, collaborate with others, communicate progress, and adapt to change, difficulties, and feedback.
• Model respect, integrity, teamwork, customer service, and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or PPTO, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit program, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed