Member Specialist

Walmart • Wichita Falls, TX

2d • $17 - $25

About The Position

The Member Specialist provides member service across checkout, entrance, and exit areas at Sam's Club. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies. It also helps members use self-service technology, make purchasing decisions, and locate and transport merchandise. The position promotes Sam's Club products and services while maintaining organized, safe shopping areas and handling merchandise appropriately.

The Member Specialist acknowledges members, verifies membership cards, reviews receipts, maintains required paperwork and logs, and observes and communicates potential criminal activity to help safeguard company assets. The role follows company safety and security practices, conducts safety sweeps, corrects and reports unsafe situations, and executes emergency response procedures.

The position assists with training Member Frontline Services associates on processes, procedures, technologies, tools, and program rollouts, and supports continuous learning and process improvement. It also follows company policies, procedures, and standards of ethics and integrity, completes work assignments and priorities, collaborates with others, and demonstrates the company's stated values and service expectations.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout, entrance, and exit areas, including organizing and zoning merchandise.
• Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Guide and support members using self-service technology and assist with purchasing decisions, locating merchandise, and transporting items.
• Promote Sam's Club products and services.
• Acknowledge members, verify membership cards, identify member needs, and review receipts.
• Safeguard company assets and property by observing and communicating potential criminal activity in accordance with company policies and procedures.
• Maintain required paperwork, logs, and other documentation, and execute emergency response procedures.
• Follow safety and security standards and procedures, conduct safety sweeps, maintain a safe shopping environment, and correct and report unsafe situations to facility management.
• Follow proper merchandise-handling procedures; handle returns, identify shrink and damages, and arrange and organize merchandise.
• Assist with training Member Frontline Services associates on company processes, procedures, technology, tools, and new program rollouts.
• Provide continuous learning and process improvement opportunities.
• Comply with company policies, procedures, and ethics standards, including implementing action plans and using the Open Door Policy.
• Complete work assignments and priorities by collaborating with others, identifying deadlines and expectations, communicating progress, addressing improvement opportunities, and adapting to change and feedback.
• Demonstrate the company's stated values through teamwork, integrity, customer-first service, continuous improvement, and support for colleagues.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes, subject to eligibility and applicable terms.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs from high school completion through bachelor's degrees, as well as English Language Learning and short-form certificates.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed