Member Specialist

Walmart • Odessa, TX

8d • $18 - $26 • Onsite

About The Position

The Member Specialist provides member service across checkout, entrance, and exit areas at Sam's Club. The role processes purchases and assists with payments, returns, refunds, and exchanges under company policies; supports members with self-service technology, purchasing decisions, and merchandise location; and promotes company products and services.

The position maintains organized, safe shopping and checkout areas; handles merchandise and returns properly; identifies shrink and damages; reviews receipts; and helps safeguard company assets by observing and communicating potential criminal activity. It also maintains required paperwork and logs, follows safety and security practices, and executes emergency response procedures.

The Member Specialist assists with training Member Frontline Services associates on company processes, procedures, technologies, tools, and program rollouts, and provides ongoing learning and process-improvement opportunities. The role is expected to uphold company policies, ethics, and values, collaborate with others, complete work priorities, adapt to change and feedback, and contribute to a respectful, inclusive, customer- and member-focused team.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service, resolve member concerns, and promote Sam's Club products and services.
• Maintain checkout areas and assist members with self-service technology.
• Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Follow company safety standards, conduct safety sweeps, handle merchandise properly, and report unsafe situations to facility management.
• Maintain entrance areas, acknowledge members, verify membership cards, identify member needs, support purchasing decisions, locate merchandise, organize merchandise, and assist members with transporting items.
• Maintain a safe shopping environment and keep assigned areas zoned and organized.
• Review member receipts at exit areas and help safeguard company assets by observing and communicating potential criminal activity according to company policies.
• Maintain required paperwork, logs, and documentation; execute emergency response procedures; and comply with security and safety practices.
• Assist in training Member Frontline Services associates on company processes, procedures, technologies, tools, and new program rollouts.
• Provide continuous learning and process-improvement opportunities.
• Handle returns properly, organize merchandise, and identify shrink and damages.
• Comply with company policies, procedures, and ethics standards; use the Open Door Policy and implement related action plans.
• Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
• Demonstrate respect, integrity, teamwork, customer and member service, continuous learning, and support for others.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
• Hourly premiums may be paid in specific circumstances.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed