Member Specialist

Walmart•Jonesboro, AR

3d•$17 - $25•Onsite

About The Position

The Member Specialist provides service to Sam’s Club members across checkout, entrance, exit, and merchandise areas. The role processes purchases and assists with payments, returns, refunds, and exchanges; supports members using self-service technology; helps members locate merchandise and make purchasing decisions; and promotes the company’s products and services. The position also maintains organized and safe work areas, follows merchandise-handling procedures, conducts safety sweeps, and reports unsafe conditions. The Member Specialist reviews receipts, helps safeguard club assets, maintains required documentation, and follows security and emergency response procedures. The role assists with training Member Frontline Services associates on company procedures, technology, and new programs, and supports continuous learning and process improvement. The position is expected to follow company policies and standards of ethics and integrity and demonstrate the stated values of respect, integrity, customer service, and excellence.

Nice To Haves

Retail experience, including operating front-end equipment such as a cash register.
Experience working with mobile retail applications.

Responsibilities

Provide member service, resolve member concerns, and promote Sam’s Club products and services.
Maintain the checkout area and process member purchases, payments, returns, refunds, and exchanges according to company policies and procedures.
Provide guidance and support to members using self-service technology.
Follow safety standards and procedures, conduct safety sweeps, handle merchandise properly, and report unsafe situations to facility management.
Maintain entrance areas, acknowledge members, verify membership cards, identify member needs, help with purchasing decisions, locate merchandise, and assist with transporting items.
Zone and organize merchandise and maintain a safe shopping environment.
Maintain exit areas, review member receipts, and help safeguard company assets by observing and communicating potential criminal activity.
Maintain paperwork, logs, and other required documentation; execute emergency response procedures; and comply with security and safety practices.
Assist with training Member Frontline Services associates on company processes, procedures, technology, tools, and new program rollouts.
Maintain areas according to company policies, properly handle returns, organize merchandise, and identify shrink and damages.
Follow company policies, procedures, and standards of ethics and integrity, including using the Open Door Policy and implementing related action plans.
Complete work assignments and priorities, collaborate with managers, coworkers, customers, and business partners, communicate progress, and recommend improvements.
Respect individual differences, build trusting team relationships, communicate positively, and help develop and mentor others.
Act with integrity, serve customers and members, make informed decisions, and pursue continuous improvement and learning.