Member Specialist

Walmart•Jonesboro, AR

1d•Onsite

About The Position

The Member Specialist provides member service across checkout, entrance, and exit areas at Sam’s Club. The role processes purchases and assists members with payments, returns, refunds, exchanges, purchasing decisions, merchandise location, self-service technology, and transporting items. It maintains and organizes assigned areas and merchandise, verifies membership cards, reviews receipts, and helps safeguard company assets and property. The position follows company safety, security, merchandise-handling, and emergency-response procedures; conducts safety sweeps; identifies and reports unsafe situations, shrink, damages, and potential criminal activity; and maintains required paperwork and logs. The Member Specialist also helps train Member Frontline Services associates on processes, tools, technology, and new program rollouts, and supports continuous learning and process improvement. The role is expected to comply with company policies, procedures, and ethical standards, complete work priorities, collaborate with colleagues and members, adapt to change and feedback, and demonstrate respect, integrity, customer service, teamwork, and continuous improvement.

Nice To Haves

Retail experience, including operating front-end equipment such as a cash register.
Experience working with mobile retail applications.

Responsibilities

Provide member service and resolve member issues and concerns.
Maintain checkout, entrance, and exit areas; zone, arrange, and organize merchandise.
Promote Sam’s Club products and services and guide members in using self-service technology.
Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
Acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, and locate merchandise.
Assist members with transporting items.
Follow company safety standards and merchandise-handling procedures, conduct safety sweeps, and correct or report unsafe situations to facility management.
Maintain a safe shopping environment and execute emergency response procedures.
Review member receipts and help secure and safeguard company assets and property by observing and communicating potential criminal activity.
Maintain required paperwork, logs, and other documentation.
Train Member Frontline Services associates on company processes and procedures; teach new technology and tool functionality; and deliver training for new program rollouts.
Identify shrink and damages and properly handle returns.
Comply with company policies, procedures, and standards of ethics and integrity, including implementing action plans and using the Open Door Policy.
Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
Build trusting team relationships, communicate positively, help develop and mentor others, and recognize their contributions.
Serve members, make decisions using reliable information, support continuous improvement, learn new technologies and skills, and help others through change.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase.
Company-paid life insurance.
Paid time off (PTO) and/or protected PTO (PPTO), with benefits that may include parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including eligible tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Potential premiums of $0.35 to $3.00 per hour in specified circumstances.