Member Specialist

Walmart • Monroe, LA

9d • Onsite

About The Position

The Member Specialist provides member service across checkout, entrance, and exit areas at Sam's Club. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies. It acknowledges members, verifies membership cards, identifies member needs, helps with purchasing decisions, locates merchandise, promotes Sam's Club products and services, and supports members using self-service technology.

The position maintains assigned areas by organizing and zoning merchandise, handling returns, assisting members with transporting items, and helping maintain a safe shopping environment. It follows safety and security procedures, conducts safety sweeps, reports unsafe situations, reviews receipts, observes and communicates potential criminal activity, maintains required documentation, and executes emergency response procedures. The Member Specialist also helps train Member Frontline Services associates, teaches new technology and tools, and supports program rollouts and ongoing learning.

The role is expected to uphold company policies, procedures, ethics, and standards while completing assignments, communicating progress, collaborating with others, identifying improvement opportunities, and adapting to change. Walmart's stated values include respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

The hourly wage range is $17.00 to $25.00. Additional premiums of $0.35 to $3.00 per hour may apply in specified circumstances. The listed primary location is 5400 I20 Frontage Rd, Monroe, Louisiana 71202-4040.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout, entrance, and exit areas.
• Promote Sam's Club products and services and provide guidance on self-service technology.
• Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, and locate merchandise.
• Follow safety standards and procedures, conduct safety sweeps, report unsafe situations to facility management, and follow proper merchandise-handling procedures.
• Zone assigned areas and arrange and organize merchandise.
• Assist members with transporting items and maintain a safe shopping environment.
• Review member receipts and help secure and safeguard company assets and property by observing and communicating potential criminal activity.
• Maintain required paperwork, logs, and documentation; execute emergency response procedures; and comply with security and safety practices.
• Assist in training Member Frontline Services associates on company processes and procedures; teach new technology and tool functionality; and deliver training for new program rollouts.
• Provide continuous learning and process-improvement opportunities.
• Handle returns appropriately, identify shrink and damages, and maintain areas in accordance with company policies and procedures.
• Comply with company policies, procedures, and ethics standards, including implementing action plans and using the Open Door Policy.
• Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend ways to address improvement opportunities.
• Demonstrate respect for individuals, teamwork, integrity, customer service, accountability, curiosity, resilience, and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase benefit.
• Company-paid life insurance.
• Paid time off (PTO) and/or protected paid time off (PPTO), with parental leave, family care leave, bereavement, jury duty, and voting leave also listed.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit program for eligible full-time and part-time associates.
• Performance-based bonus awards.
• Potential hourly premiums based on schedule, facility, season, or specific work performed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed