Member Specialist
About The Position
The Member Specialist provides member service across checkout, entrance, and exit areas. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies and procedures. It supports members with self-service technology and purchasing decisions, promotes Sam's Club products and services, locates merchandise, and helps transport items. The position maintains safe and organized shopping and work areas by conducting safety sweeps, following merchandise-handling procedures, zoning and arranging merchandise, identifying shrink and damage, and reporting unsafe situations. It also reviews receipts, maintains required paperwork and logs, helps safeguard company assets, and follows security and emergency-response procedures. The Member Specialist assists with training Member Frontline Services associates on company processes, tools, technology, and program rollouts, while supporting continuous learning and process improvement. The role also completes work assignments in collaboration with managers, coworkers, members, and business partners; prioritizes tasks; communicates progress; adapts to change and feedback; and demonstrates the company's values through teamwork, integrity, customer service, and continuous improvement.
Nice To Haves
- Retail experience, including operating front-end equipment such as a cash register.
- Experience working with mobile retail applications.
Responsibilities
- Provide member service and resolve member issues and concerns.
- Maintain checkout areas and process member purchases.
- Assist members with payments, returns, refunds, and exchanges according to company policies and procedures.
- Promote Sam's Club products and services and support members with self-service technology.
- Follow safety standards and conduct safety sweeps.
- Handle merchandise properly and correct or report unsafe situations to facility management.
- Maintain entrance areas; acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, locate merchandise, and help transport items.
- Zone and organize merchandise and maintain a safe shopping environment.
- Maintain exit areas, review member receipts, and communicate potential criminal activity in accordance with company procedures.
- Maintain paperwork, logs, and other required documentation; execute emergency response procedures and comply with security and safety practices.
- Assist with training Member Frontline Services associates on processes, procedures, technology, tools, and new program rollouts.
- Provide continuous learning and process improvement opportunities.
- Handle returns, zone and organize merchandise, and identify shrink and damages.
- Follow company policies, procedures, ethics standards, and related action plans; use the Open Door Policy.
- Complete assignments and priorities using policies, data, and resources; collaborate with others, communicate progress, and recommend improvements.
- Demonstrate respect, integrity, customer service, teamwork, learning, and continuous improvement in accordance with company values.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit through Live Better U, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
