Member Specialist

Walmart • Laredo, TX

1d • $17 - $25 • Onsite

About The Position

The Member Specialist provides member service at Sam’s Club by processing purchases and assisting with payments, returns, refunds, and exchanges in accordance with company policies. The role maintains checkout, entrance, and exit areas; acknowledges members, verifies membership cards, identifies needs, helps with purchasing decisions, locates merchandise, and supports members using self-service technology. It also promotes Sam’s Club products and services and helps members transport items.

The position helps maintain safe and organized areas by following safety procedures, conducting safety sweeps, handling merchandise and returns properly, zoning and arranging merchandise, and identifying shrink, damages, and unsafe conditions. At exit areas, the specialist reviews receipts, observes and communicates potential criminal activity, maintains required documentation, and follows emergency response and security procedures.

The Member Specialist assists with training Member Frontline Services associates on company processes, procedures, technology, tools, and program rollouts, while supporting continuous learning and process improvement. The role also completes assigned work using company policies, data, and resources; collaborates with colleagues and business partners; communicates progress; adapts to change and feedback; and demonstrates Walmart’s stated values of respect, integrity, customer service, and excellence.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout areas and process member purchases.
• Assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Promote Sam’s Club products and services and guide members in using self-service technology.
• Follow safety standards and procedures, including conducting safety sweeps and correcting or reporting unsafe situations to facility management.
• Maintain entrance areas, acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, and locate merchandise.
• Zone, arrange, and organize merchandise; assist members with transporting items; and maintain a safe shopping environment.
• Maintain exit areas, review member receipts, and help safeguard company assets by observing and communicating potential criminal activity according to policy.
• Maintain required paperwork, logs, and other documentation; execute emergency response procedures; and comply with security and safety practices.
• Assist with training Member Frontline Services associates on company processes, procedures, technologies, tools, and program rollouts.
• Handle returns properly, identify shrink and damages, and maintain the assigned area according to company policies and procedures.
• Comply with company policies, procedures, ethics, and integrity standards, including using the Open Door Policy and implementing related action plans.
• Complete work assignments and priorities using policies, data, and resources; collaborate with others; communicate progress; recommend improvements; and adapt to change, difficulties, and feedback.
• Support an inclusive workplace, build trusting team relationships, mentor and develop others, and recognize their contributions.
• Serve members and customers, make decisions using reliable information, and support continuous improvement and adoption of new technologies and skills.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, with programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
• Performance-based bonus awards.
• Potential hourly premiums based on schedule, facility, season, or specific work performed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed