Member Specialist

Sam's East•Norman, OK

1d•Onsite

About The Position

The Member Specialist provides service to Sam’s Club members across checkout, entrance, and exit areas. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies. It also supports members with self-service technology, purchasing decisions, merchandise location, and transporting items, while promoting Sam’s Club products and services. The position helps maintain safe, organized shopping and checkout areas by zoning and arranging merchandise, handling returns properly, identifying shrink and damages, conducting safety sweeps, and reporting unsafe situations. At exit areas, the associate reviews receipts and helps safeguard company assets by observing and communicating potential criminal activity. The role maintains required paperwork and logs, follows emergency response procedures, and complies with security and safety practices. The Member Specialist also assists with training Member Frontline Services associates on company processes and technology, supports new program rollouts, and encourages continuous learning and process improvement. The role is expected to follow company policies, procedures, and standards of ethics and integrity, complete work assignments collaboratively, and demonstrate respect for individuals, integrity, customer and member service, and a commitment to excellence.

Nice To Haves

Retail experience, including operating front-end equipment such as a cash register.
Experience working with mobile retail applications.

Responsibilities

Provide member service and resolve member issues and concerns.
Maintain checkout areas and process member purchases.
Assist with payments, returns, refunds, and exchanges according to company policies and procedures.
Guide and support members using self-service technology.
Promote Sam’s Club products and services.
Acknowledge members, verify membership cards, identify member needs, and assist with purchasing decisions.
Locate merchandise and assist members with transporting items.
Maintain entrance, checkout, and exit areas; zone, arrange, and organize merchandise.
Follow safety standards and procedures, conduct safety sweeps, maintain a safe shopping environment, and report unsafe situations to facility management.
Follow proper merchandise-handling procedures and handle returns properly.
Review member receipts and help secure and safeguard company assets and property by observing and communicating potential criminal activity.
Maintain required paperwork, logs, and other documentation.
Execute emergency response procedures and comply with security and safety practices.
Assist with training Member Frontline Services associates on company processes and procedures.
Teach new technology and tool functionality and deliver training for new program rollouts.
Provide continuous learning and process improvement opportunities.
Identify shrink and damages.
Complete assignments and priorities using company policies, data, and resources; collaborate with relevant partners; communicate progress; and adapt to change and feedback.
Demonstrate the company’s stated values, including respect for individuals, integrity, service to customers and members, and striving for excellence.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits, including eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates.
Hourly wage range of $17.00 to $25.00, with possible premiums of $0.35 to $3.00 per hour in specific circumstances.