Member Specialist

Walmart • Temple, TX

6d • Onsite

About The Position

The Member Specialist provides member service at Sam’s Club, maintains checkout, entrance, and exit areas, processes purchases, and assists with payments, returns, refunds, and exchanges in accordance with company policies. The role acknowledges members, verifies membership cards, identifies member needs, helps members make purchasing decisions, locates merchandise, supports self-service technology, and promotes Sam’s Club products and services.

The position helps maintain an orderly and safe shopping environment by arranging merchandise, zoning areas, handling returns properly, identifying shrink and damages, conducting safety sweeps, and reporting unsafe situations. It also supports protection of company assets by observing and communicating potential criminal activity, maintaining required documentation, reviewing receipts, and following emergency response, security, and safety procedures.

The Member Specialist assists with training Member Frontline Services associates on processes, procedures, technology, tools, and program rollouts, and supports ongoing learning and process improvement. The role is also expected to follow company policies and standards of ethics and integrity, collaborate with others, adapt to change and feedback, and demonstrate the company’s stated values of respect, integrity, customer and member service, and striving for excellence.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout, entrance, and exit areas.
• Promote Sam’s Club products and services and provide guidance on self-service technology.
• Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, and locate merchandise.
• Follow safety standards and procedures, conduct safety sweeps, correct and report unsafe situations, and maintain a safe shopping environment.
• Follow proper merchandise-handling procedures; zone areas; arrange and organize merchandise; and identify shrink and damages.
• Assist members with transporting items.
• Review member receipts and help safeguard Sam’s Club assets and property by observing and communicating potential criminal activity.
• Maintain required paperwork, logs, and other documentation; execute emergency response procedures; and comply with security and safety practices.
• Assist with training Member Frontline Services associates on company processes and procedures, technology and tool functionality, and new program rollouts.
• Provide continuous learning and process-improvement opportunities.
• Complete assignments and priorities using policies, data, and resources; collaborate with stakeholders; communicate progress; and recommend ways to address improvement opportunities.
• Demonstrate the stated company values through teamwork, relationship-building, mentoring, accountability, integrity, customer-first service, learning, and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education through Live Better U, including eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed