Member Specialist

Walmart • Ankeny, DE

7d • Onsite

About The Position

The Member Specialist provides member service throughout the checkout, entrance, and exit areas. The role processes purchases; assists with payments, returns, refunds, and exchanges; addresses member concerns; promotes Sam’s Club products and services; and supports members using self-service technology. The Member Specialist acknowledges members, verifies membership cards, identifies member needs, helps with purchasing decisions, locates merchandise, and assists with transporting items.

The position maintains organized and safe shopping areas by zoning and arranging merchandise, handling returns, identifying shrink and damages, and following merchandise-handling and safety procedures. Duties also include reviewing receipts, safeguarding company assets, observing and reporting potential criminal activity, maintaining required paperwork and logs, and following emergency response procedures. The role assists with training Member Frontline Services associates on processes, procedures, technologies, tools, and program rollouts, while supporting continuous learning and process improvement.

The Member Specialist follows company policies, procedures, and standards of ethics and integrity; completes work assignments and priorities; collaborates with managers, coworkers, customers, and business partners; and adapts to change and feedback. The job emphasizes respect for individuals, teamwork, integrity, customer and member service, and continuous improvement.

The position is based at 4625 SE Delaware Avenue, Ankeny, Iowa. The hourly wage range is $18.00 to $26.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. The actual hourly rate will equal or exceed the applicable local minimum wage.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout, entrance, and exit areas.
• Promote Sam's Club products and services and guide members in using self-service technology.
• Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, locate merchandise, and help transport items.
• Follow safety standards and procedures, conduct safety sweeps, correct and report unsafe situations, and maintain a safe shopping environment.
• Handle merchandise properly; zone areas; arrange and organize merchandise; identify shrink and damages; and maintain areas in accordance with company policies.
• Review member receipts and help secure and safeguard Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintain paperwork, logs, and other required documentation; execute emergency response procedures; and comply with security and safety practices.
• Assist with training Member Frontline Services associates on company processes and procedures, technology and tool functionality, and program rollouts.
• Provide continuous learning and process improvement opportunities.
• Complete assignments and priorities, collaborate with others, communicate progress, recommend ways to address improvement opportunities, and adapt to change and feedback.
• Demonstrate respect, integrity, teamwork, customer and member service, accountability, and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.
• Performance-based bonus awards.
• Possible premiums of $0.35 to $3.00 per hour in specified circumstances.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed