Member Specialist

Walmart•Cincinnati, OH

7d•$17 - $25•Onsite

About The Position

The Member Specialist provides member service at Sam’s Club by processing purchases, maintaining checkout, entrance, and exit areas, resolving member concerns, promoting products and services, and supporting members with self-service technology and purchasing decisions. The role assists with payments, returns, refunds, and exchanges in accordance with company policies and applicable membership and payment procedures. It also helps maintain a safe shopping environment, follows merchandise-handling procedures, conducts safety sweeps, and reports unsafe conditions to facility management. The position supports asset protection by reviewing receipts, observing and communicating potential criminal activity, maintaining required records, and executing emergency-response procedures. It assists with training Member Frontline Services associates on company procedures, technology, tools, and program rollouts, while supporting continuous learning and process improvement. The Member Specialist organizes and zones merchandise, handles returns appropriately, and identifies shrink and damage. The role is expected to follow company policies, procedures, ethics, and standards; complete assigned work using relevant policies, data, and resources; collaborate and communicate with others; and adapt to changing priorities and feedback. The job also calls for conduct consistent with Walmart’s stated values: respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Nice To Haves

Retail experience, including operating front-end equipment such as a cash register.
Experience working with mobile retail applications.

Responsibilities

Provide member service, resolve concerns, and promote Sam’s Club products and services.
Maintain the checkout area and process member purchases.
Assist members with payments, returns, refunds, and exchanges according to company policies and procedures.
Guide and support members using self-service technology and assist with purchasing decisions and locating merchandise.
Acknowledge members and verify membership cards in entrance areas; maintain and organize those areas.
Review member receipts and help secure and safeguard Sam’s Club assets and property by observing and communicating potential criminal activity.
Maintain required paperwork, logs, and documentation, and execute emergency-response procedures.
Follow company safety standards and merchandise-handling procedures, conduct safety sweeps, report unsafe conditions, and help maintain a safe shopping environment.
Assist members with transporting items and maintain orderly, zoned merchandise areas.
Train Member Frontline Services associates on processes, procedures, technology, tools, and program rollouts; support continuous learning and process improvement.
Handle returns according to company policy, organize merchandise, and identify shrink and damage.
Comply with company policies, procedures, and standards of ethics and integrity, and use the Open Door Policy.
Complete assignments and priorities by coordinating with managers, coworkers, customers, and business partners; communicating progress; and identifying improvement opportunities.
Demonstrate the stated company values by working as a team, developing and recognizing others, acting honestly and fairly, putting members first, learning, and supporting continuous improvement.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO and/or PPTO)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education benefit program (Live Better U), including tuition, books, and fees for eligible programs
Performance-based bonus awards