Member Specialist

Walmart • Cincinnati, OH

5d • Onsite

About The Position

Provides member service across checkout, entrance, and exit areas. Processes purchases and assists with payments, returns, refunds, and exchanges under company policies. Helps members use self-service technology, make purchasing decisions, and locate and transport merchandise. Promotes Sam’s Club products and services, acknowledges members, verifies membership cards, and resolves member issues and concerns.

Maintains checkout and entrance areas, zones and organizes merchandise, and follows safe merchandise-handling procedures. Conducts safety sweeps, corrects and reports unsafe situations, helps maintain a safe shopping environment, and supports the security of company assets by observing and communicating potential criminal activity. Reviews member receipts, maintains required documentation, and follows emergency-response, security, and safety procedures.

Supports and trains Member Frontline Services associates on company processes, procedures, technology, tools, and new program rollouts. Provides ongoing learning and process-improvement opportunities. Carries out work assignments and priorities collaboratively, follows company policies and standards of ethics and integrity, and demonstrates the stated values of respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

The position is based at 815 Clepper Ln, Cincinnati, OH 45245-1535. The hourly wage range is $17.00 to $25.00, with possible premiums of $0.35 to $3.00 per hour in specific circumstances. Sam’s Club describes the role as eligible for competitive pay, performance-based bonus awards, and benefits subject to eligibility and plan terms.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout, entrance, and exit areas.
• Promote Sam's Club products and services and assist members with purchasing decisions.
• Guide members in using self-service technology and locate merchandise for them.
• Process purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Acknowledge members, verify membership cards, and identify member needs.
• Assist members with transporting items.
• Follow safety standards and procedures, conduct safety sweeps, correct and report unsafe situations, and maintain a safe shopping environment.
• Handle merchandise properly; zone and organize merchandise; identify shrink and damages; and properly handle returns.
• Review member receipts and help secure company assets by observing and communicating potential criminal activity.
• Maintain paperwork, logs, and other required documentation; execute emergency-response procedures; and comply with security and safety practices.
• Assist with training Member Frontline Services associates on company processes, procedures, technology, tools, and new program rollouts.
• Provide continuous learning and process-improvement opportunities.
• Comply with company policies, procedures, and standards of ethics and integrity, including using the Open Door Policy and implementing related action plans.
• Complete work assignments and priorities collaboratively, communicate progress, identify improvement opportunities, and adapt to change and feedback.
• Demonstrate the company's stated values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes, with amounts depending on job classification and length of employment.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, covering tuition, books, and fees for qualifying programs.
• Competitive pay and performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed