Member Specialist Full Time Am $17.00

Walmart • Mentor, OH

3d • $17 - $25 • Onsite

About The Position

The Member Specialist provides member service throughout checkout, entrance, and exit areas. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies. It helps members use self-service technology, locate merchandise, make purchasing decisions, and transport items, while promoting Sam's Club products and services.

The Member Specialist maintains organized, safe areas; handles merchandise and returns properly; identifies shrink and damage; reviews receipts; and helps safeguard company assets by observing and communicating potential criminal activity. The position follows safety, security, and emergency-response procedures and maintains required paperwork and logs. It also assists with training Member Frontline Services associates on processes, tools, technology, and new program rollouts, and supports continuous learning and process improvement.

The role carries out work in accordance with company policies, procedures, ethics, and standards, collaborating with managers, coworkers, customers, and business partners. Associates are expected to respect individuals, build trusting relationships, mentor and support teammates, act with integrity, serve members, and pursue learning and continuous improvement.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout areas and process member purchases.
• Assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Guide and support members with self-service technology.
• Promote Sam's Club products and services.
• Follow company safety standards and conduct safety sweeps; correct and report unsafe situations to facility management.
• Maintain entrance areas, acknowledge members, verify membership cards, identify member needs, and assist with purchasing decisions and merchandise location.
• Zone, arrange, and organize merchandise, and assist members with transporting items.
• Maintain a safe shopping environment.
• Maintain exit areas, review member receipts, and help secure and safeguard company assets by observing and communicating potential criminal activity.
• Maintain required paperwork, logs, and documentation; execute emergency response procedures and comply with security and safety practices.
• Assist in training Member Frontline Services associates on company processes, procedures, technology, tools, and new program rollouts.
• Provide continuous learning and process-improvement opportunities.
• Handle returns properly, maintain area standards, organize merchandise, and identify shrink and damages.
• Comply with company policies, procedures, and ethics standards, including implementing action plans and using the Open Door Policy.
• Complete assignments by setting priorities, meeting deadlines and expectations, collaborating with others, communicating progress, recommending improvements, and adapting to change and feedback.
• Support a respectful and inclusive workplace, teamwork, relationship building, mentoring, accountability, integrity, member service, learning, and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or PPTO, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed