Member Specialist (Full-Time)

Walmart•Portage, MI

5d•Onsite

About The Position

The Member Specialist provides member service and supports checkout, entrance, and exit operations at Sam’s Club. The role processes purchases and assists with payments, returns, refunds, and exchanges according to company policies and procedures. It also helps members use self-service technology, locate merchandise, make purchasing decisions, and transport items. The position maintains organized and safe shopping areas, handles merchandise and returns properly, identifies shrink and damage, and follows company safety and security procedures. Duties include verifying membership cards, reviewing receipts, maintaining required paperwork and logs, communicating potential criminal activity, and executing emergency response procedures. The Member Specialist may assist in training Member Frontline Services associates on processes, tools, and new programs. The role is expected to follow company policies, procedures, and standards of ethics and integrity; complete work assignments and priorities; collaborate with others; and contribute to a respectful, customer-focused, continuously improving workplace. The position is based at 7021 S Westnedge Ave, Portage, MI 49002-4206. The hourly wage range is $17.00 to $25.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances.

Nice To Haves

Retail experience, including operating front-end equipment such as a cash register.
Experience working with mobile retail applications.

Responsibilities

Provide member service and resolve member issues and concerns.
Maintain checkout areas and process member purchases.
Assist with payments, returns, refunds, and exchanges according to company policies and procedures.
Promote Sam’s Club products and services and guide members in using self-service technology.
Acknowledge members, verify membership cards, identify needs, and assist with purchasing decisions.
Locate merchandise and assist members with transporting items.
Maintain entrance and exit areas, including reviewing member receipts and safeguarding company assets and property.
Observe and communicate potential criminal activity according to company policies and procedures.
Maintain paperwork, logs, and other required documentation.
Execute emergency response procedures and ensure compliance with security and safety practices.
Follow safety standards and procedures, conduct safety sweeps, correct and report unsafe situations, and maintain a safe shopping environment.
Handle merchandise and returns properly; zone, arrange, and organize merchandise; and identify shrink and damages.
Assist with training Member Frontline Services associates on company processes and procedures, technology and tools, and new program rollouts.
Support continuous learning and process improvement opportunities.
Complete work assignments and priorities, collaborate with relevant stakeholders, communicate progress, and adapt to change and feedback.
Model company values and ethical standards, support a culture of belonging, and help, develop, and mentor others.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase plan, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program, including tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Potential hourly premiums in specified circumstances.