(USA) Member Specialist PT - FLEX
About The Position
The Member Specialist provides member service and support across checkout, entrance, and exit areas. The role processes purchases and assists with payments, returns, refunds, and exchanges according to company policies. It also supports members with self-service technology, purchasing decisions, locating merchandise, transporting items, and resolving questions or concerns while promoting Sam’s Club products and services. The Member Specialist maintains organized and safe areas, handles merchandise and returns properly, identifies shrink and damages, and follows safety, security, and emergency response procedures. At entrances, the associate acknowledges members and verifies membership cards; at exits, the associate reviews receipts and observes and communicates potential criminal activity. The role also assists in training Member Frontline Services associates on processes, procedures, new technology, and program rollouts, while supporting continuous learning and process improvement. The position requires working collaboratively, prioritizing and completing assignments, communicating progress, adapting to change and feedback, and demonstrating the company’s values of respect, integrity, customer service, and excellence. The posting describes the role as PT and FLEX. The hourly wage range is $17.00 to $25.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances.
Nice To Haves
- Retail experience, including operating front-end equipment such as a cash register.
- Experience working with mobile retail applications.
Responsibilities
- Provide member service, resolve member issues and concerns, and promote Sam’s Club products and services.
- Maintain the checkout area and process member purchases, payments, returns, refunds, and exchanges according to company policies and procedures.
- Guide and support members using self-service technology.
- Follow safety standards and procedures, conduct safety sweeps, handle merchandise properly, and correct or report unsafe situations to facility management.
- Maintain entrance areas; acknowledge members, verify membership cards, identify needs, assist with purchasing decisions, locate merchandise, organize and zone merchandise, and help members transport items.
- Maintain exit areas; review receipts, acknowledge members, identify needs, observe and communicate potential criminal activity, maintain required paperwork and logs, execute emergency response procedures, and comply with security and safety practices.
- Assist with training Member Frontline Services associates on company processes, procedures, technology, tools, and new program rollouts.
- Maintain the area of responsibility in accordance with company policies, properly handle returns, organize and zone merchandise, and identify shrink and damages.
- Comply with company policies, procedures, and standards of ethics and integrity, including using the Open Door Policy and implementing related action plans.
- Complete assignments and priorities using policies, data, and resources; collaborate with managers, co-workers, customers, and business partners; communicate progress; identify improvement opportunities; and adapt to change and feedback.
- Contribute to an inclusive workplace, build trusting team relationships, communicate positively, and help develop and recognize others.
- Act with integrity and accountability, serve customers and members, make informed decisions, and support continuous improvement and learning.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off and/or PPTO, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefit program for eligible full-time and part-time associates, covering programs from high school completion through bachelor's degrees, including English Language Learning and short-form certificates; tuition, books, and fees are covered.
- Performance-based bonus awards.
- Possible hourly premiums of $0.35 to $3.00 in specified circumstances.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
