(USA) Member Specialist PT

Walmart • Dayton, OH

5d • $17 - $25 • Onsite

About The Position

The Member Specialist provides member service across checkout, entrance, exit, and merchandise areas at Sam's Club. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies. It also supports members with self-service technology and purchasing decisions, promotes products and services, helps locate and transport merchandise, and maintains organized, safe shopping areas.

The position helps protect members, associates, and company assets by reviewing receipts, observing and communicating potential criminal activity, following security and safety practices, completing required documentation, and executing emergency response procedures. It also assists with training Member Frontline Services associates on processes, tools, technology, and program rollouts, and supports ongoing learning and process improvement.

The Member Specialist follows company policies, procedures, and standards of ethics and integrity; completes work assignments and priorities in collaboration with others; and demonstrates the company values of respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service, maintain checkout areas, resolve member concerns, and promote Sam's Club products and services.
• Guide and support members using self-service technology and process member purchases.
• Assist with payments, returns, refunds, and exchanges in accordance with company policies and procedures.
• Follow safety standards and procedures, conduct safety sweeps, handle merchandise properly, and report unsafe situations to facility management.
• Maintain entrance areas; acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, locate merchandise, and help transport items.
• Zone, arrange, and organize merchandise and maintain a safe shopping environment.
• Maintain exit areas, review member receipts, and help safeguard Sam's Club assets by observing and communicating potential criminal activity.
• Maintain required paperwork, logs, and documentation, execute emergency response procedures, and comply with security and safety practices.
• Assist with training Member Frontline Services associates on company processes, procedures, technology, tools, and new program rollouts.
• Provide continuous learning and process-improvement opportunities.
• Handle returns properly, maintain and organize the area, and identify shrink and damaged merchandise.
• Comply with company policies, procedures, ethics, and integrity standards, including using the Open Door Policy and implementing related action plans.
• Complete assigned work by using policies, data, and resources; collaborating with others; managing priorities and deadlines; communicating progress; recommending improvements; and adapting to change and feedback.
• Build an inclusive workplace, work as a team, communicate positively, and help develop and recognize others.
• Act with integrity and accountability, serve customers and members, make informed decisions, and support continuous improvement and change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed