(USA) Member Specialist PT

Walmart • Brooklyn, OH

1d • Onsite

About The Position

The Member Specialist provides member service at Sam's Club, maintains checkout, entrance, and exit areas, processes purchases, and assists with payments, returns, refunds, exchanges, and self-service technology. The role acknowledges members, verifies membership cards, identifies their needs, helps with purchasing decisions, locates merchandise, and assists with transporting items.

The position supports a safe and orderly shopping environment by following safety procedures, conducting safety sweeps, handling merchandise properly, correcting and reporting unsafe situations, organizing and zoning merchandise, identifying shrink and damages, and maintaining required paperwork and logs. It also includes reviewing receipts, safeguarding club assets, communicating potential criminal activity, and executing emergency response procedures.

The Member Specialist assists with training Member Frontline Services associates, including teaching technology and tools, delivering rollout training, and supporting continuous learning and process improvement. The role follows company policies, procedures, and standards of ethics and integrity, and is expected to demonstrate respect, teamwork, accountability, customer service, adaptability, and a commitment to continuous improvement.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout, entrance, and exit areas.
• Promote Sam's Club products and services and guide members in using self-service technology.
• Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, and locate merchandise.
• Assist members with transporting items.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps and handling merchandise properly.
• Correct and report unsafe situations to facility management and help maintain a safe shopping environment.
• Zone, arrange, and organize merchandise; identify shrink and damages; and properly handle returns.
• Review member receipts and help secure and safeguard Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintain paperwork, logs, and other required documentation.
• Execute emergency response procedures and ensure compliance with company security and safety practices.
• Assist with training Member Frontline Services associates on company processes and procedures.
• Teach new technology and tool functionality, deliver training for new program rollouts, and provide continuous learning and process improvement opportunities.
• Complete work assignments and priorities using company policies, data, and resources; collaborate with managers, coworkers, customers, and other business partners; communicate progress; and recommend improvements.
• Model company values and standards of ethics and integrity, work collaboratively, support and develop others, and deliver results while putting members first.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed