(USA) Member Specialist PT
About The Position
The Member Specialist provides member service at Sam’s Club, maintains checkout, entrance, exit, and assigned merchandise areas, and promotes Sam’s Club products and services. The role processes member purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies and procedures. It also provides guidance on self-service technology and helps members locate merchandise, make purchasing decisions, and transport items. The position supports safe and secure operations by following safety standards, conducting safety sweeps, correcting and reporting unsafe situations, reviewing receipts, observing and communicating potential criminal activity, maintaining required documentation, and executing emergency response procedures. The Member Specialist also assists with training Member Frontline Services associates on company processes, tools, technology, and program rollouts, while supporting continuous learning and process improvement. The role follows company policies, procedures, and ethics standards; collaborates with managers, coworkers, customers, members, and business partners; completes work according to priorities and deadlines; and adapts to change and feedback. Associates are expected to respect individuals, act with integrity, serve customers and members, and strive for excellence. The hourly wage range is $17.00 to $25.00. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The position is based at 10250 Brookpark Rd, Brooklyn, Ohio.
Nice To Haves
- Retail experience, including operating front-end equipment such as a cash register.
- Experience working with mobile retail applications.
Responsibilities
- Provide member service and resolve member issues and concerns.
- Maintain checkout areas and process member purchases.
- Assist with payments, returns, refunds, and exchanges according to company policies and procedures.
- Guide and support members using self-service technology.
- Promote Sam’s Club products and services and assist members with purchasing decisions.
- Acknowledge members, verify membership cards, identify needs, locate merchandise, and assist with transporting items.
- Maintain entrance and exit areas, review member receipts, and maintain required paperwork, logs, and documentation.
- Help safeguard Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
- Follow company safety standards and conduct safety sweeps; correct and report unsafe situations to facility management.
- Execute emergency response procedures and comply with company security and safety practices.
- Handle merchandise properly, maintain assigned areas, zone and organize merchandise, and identify shrink and damages.
- Assist with training Member Frontline Services associates on processes, procedures, technology, tools, and new program rollouts.
- Support continuous learning and process improvement opportunities.
- Comply with company policies, procedures, and ethics standards, including use of the Open Door Policy and implementation of related action plans.
- Complete assignments and priorities by using policies, data, and resources; collaborating with relevant partners; communicating progress; and adapting to change, difficulties, and feedback.
- Contribute to a respectful, inclusive, collaborative, integrity-focused, customer-centered, and continuously improving workplace.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
