(USA) Member Specialist PT

Walmart • Dayton, OH

3d • Onsite

About The Position

The Member Specialist provides member service at Sam’s Club by maintaining checkout, entrance, and exit areas; processing purchases; and assisting with payments, returns, refunds, and exchanges in accordance with company policies. The role acknowledges members, verifies membership cards, identifies member needs, assists with purchasing decisions, locates merchandise, supports self-service technology, and promotes Sam’s Club products and services. It also assists members with transporting items and maintaining a safe shopping environment.

The position helps protect club assets by reviewing receipts, observing and communicating potential criminal activity, maintaining required paperwork and logs, and executing emergency response procedures. It follows company safety and merchandise-handling practices, conducts safety sweeps, reports unsafe situations, identifies shrink and damage, and keeps assigned areas organized and properly zoned. The role may assist with training Member Frontline Services associates, including teaching processes, new technology, tools, and program rollouts.

Associates are expected to comply with company policies, procedures, and standards of ethics and integrity; complete assignments and priorities; collaborate and communicate effectively; and contribute to a respectful, inclusive, customer-focused team culture. The position supports continuous learning and process improvement and Walmart’s goal of becoming a regenerative company.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout, entrance, and exit areas.
• Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Acknowledge members, verify membership cards, and identify member needs.
• Assist members with purchasing decisions, locate merchandise, and assist with transporting items.
• Promote Sam’s Club products and services and provide guidance and support regarding self-service technology.
• Follow safety standards and merchandise-handling procedures, conduct safety sweeps, and report unsafe situations to facility management.
• Organize and zone assigned areas, arrange merchandise, and identify shrink and damages.
• Review member receipts and help secure and safeguard company assets and property by observing and communicating potential criminal activity.
• Maintain required paperwork, logs, and other documentation; execute emergency response procedures; and comply with security and safety practices.
• Assist with training Member Frontline Services associates on company processes and procedures, technology, tools, and program rollouts.
• Complete work assignments and priorities, collaborate with others, communicate progress, and recommend improvements.
• Support a respectful, inclusive workplace, teamwork, integrity, customer service, and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or protected paid time off, including applicable vacation, sick leave, holiday, parental, family care, bereavement, jury duty, and voting leave benefits.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed