Member Specialist New Location – Visalia, CA Hiring Event
About The Position
Join the Founding Team at Sam’s Club Visalia! Be part of something extraordinary from day one. Sam’s Club is opening a brand-new club in Visalia, CA, and we’re looking for friendly, dependable, and member-focused individuals to help bring it to life. As a founding associate, you’ll have the unique opportunity to shape the member experience, build relationships, and help create a culture of excellence from the ground up. If you enjoy helping people, solving problems, and creating a positive experience, this could be the perfect opportunity for you. Create a Seamless and Positive Member Experience. As a Member Specialist at Sam’s Club, you’ll play a key role in delivering exceptional service at the front of the club. From assisting with purchases and returns to helping members navigate self-service technology, your support helps ensure every member has a smooth and enjoyable experience. In this role, you’ll spend your day supporting checkout and entrance/exit areas, assisting members with purchases and questions, resolving issues, and maintaining a safe, organized environment.
Requirements
- Passionate about delivering excellent member service
- Strong communication and problem-solving skills
- Thrive in a fast-paced, high-volume environment
- Comfortable handling transactions and working with technology
- Stay calm and professional when resolving member concerns
- Adapt quickly to changing tasks and business needs
- Available for flexible scheduling, including weekends and holidays
- Bring a positive attitude and strong work ethic
Nice To Haves
- Retail experience including operating front end equipment (for example, cash register)
- Working with mobile retail applications
Responsibilities
- Provide exceptional member service by greeting members and identifying their needs
- Process purchases, returns, refunds, and exchanges according to company policies
- Assist members with self-service technology and checkout processes
- Maintain clean, organized, and efficient checkout, entrance, and exit areas
- Verify memberships, review receipts, and support asset protection procedures
- Resolve member issues and concerns with professionalism and care
- Promote Sam’s Club products, services, and memberships
- Assist with merchandise organization, zoning, and maintaining a member-ready environment
Benefits
- Competitive pay
- Performance-based bonus awards
- Health benefits include medical, vision and dental coverage
- Financial benefits include 401(k), stock purchase and company-paid life insurance
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U, our company-paid education program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
