Member Services (Full Time)

Troon • Scottsdale, AZ

5d

About The Position

Terravita Golf & Country Club in Scottsdale, Arizona, is hiring a full-time Member Services associate. The role supports membership administration and sales in a fast-paced, hospitality-focused club environment. The associate assists the Membership Director, responds to member and prospective-member inquiries, maintains membership records and materials, supports events and communications, and helps prepare monthly membership reports. The position requires regular and reliable attendance and may include other duties as needed.

Requirements

• Ability to read and speak English to perform job duties and communicate with English-speaking customers or coworkers.
• Proficiency in Microsoft Office applications.
• Associate's degree or equivalent from a two-year college, or six months to one year of related experience or training, or an equivalent combination of education and experience.

Responsibilities

• Compose and type routine correspondence, including memorandums, letters, Club announcements, member newsletters, and reports.
• Maintain electronic member and prospective-member databases and hard files.
• Create and maintain accurate, efficient filing systems.
• Assist the Membership Director with administrative tasks.
• Answer questions from members and prospective members accurately and efficiently.
• Contact prospective members by telephone to introduce the Club and its amenities.
• Handle event reservations and attend functions as needed.
• Prepare and distribute Club mailings, including announcements and sales information.
• Create mail merges from electronic files.
• Maintain inventory of membership sales kits and Club and Membership notices and information.
• Regularly update neighborhood kiosks with upcoming events.
• Operate office equipment, including computers, calculators, fax machines, and copiers.
• Order and maintain office supplies and collateral for membership kits.
• Perform administrative and sales duties during Club events.
• Handle social media needs.
• Maintain a complete understanding of membership categories, sales processes, and new-member enrollment processes.
• Assist with preparing monthly membership reports for the facility manager and owners.
• Maintain regular and reliable attendance.
• Perform other duties as required.

Benefits

• Healthcare benefits, including medical coverage if determined by the ACA measurement.
• 401(k) retirement benefits with employer match for employees age 19 and older.
• Eligibility for bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree