Member Services (Full Time)

BallenIsles Country Club•Scottsdale, AZ

About The Position

Terravita Golf & Country Club in Scottsdale, Arizona, is hiring a full-time Member Services associate for its fast-paced, hospitality-focused organization. As part of Troon, the associate contributes to a global golf and community management company. The role supports membership administration, member and prospective-member communication, sales processes, club events, and related office operations. The associate prepares correspondence, announcements, newsletters, reports, and mailings; maintains member records, databases, and filing systems; responds to member inquiries; and contacts prospective members to introduce the Club and its amenities. The position also supports event reservations and functions, maintains membership materials and neighborhood kiosks, handles social media needs, and assists with monthly membership reporting. The role requires English communication ability and proficiency with Microsoft Office applications. An associate degree or equivalent, related experience or training, or an equivalent combination is required. The work involves a moderate-noise environment, occasional exposure to outside weather, and the physical activities and lifting described below.

Requirements

Ability to read and speak English to perform the duties of the job.
Proficiency in Microsoft Office applications.
An associate degree (AA) or equivalent from a two-year college; or six months to one year of related experience or training; or an equivalent combination of education and experience.

Responsibilities

Compose and type routine correspondence, including memorandums, letters, Club announcements, member newsletters, and reports.
Maintain electronic member and prospective-member databases and hard-copy files; create and maintain accurate, efficient filing systems.
Assist the Membership Director with administrative tasks.
Answer questions from members and prospective members accurately and efficiently.
Contact prospective members by telephone to introduce the Club and its amenities.
Handle event reservations and attend functions as needed.
Prepare and distribute Club mailings, including announcements and sales information, and create mail merges from electronic files.
Maintain inventory of membership sales kits and Club and Membership notices and information.
Regularly update neighborhood kiosks with upcoming events.
Operate office equipment, including computers, calculators, fax machines, and copiers; use Outlook, Word, Publisher, Excel, and other applications.
Order and maintain office supplies and collateral for membership kits.
Perform administrative and sales duties during Club events and handle social media needs.
Maintain a complete understanding of membership categories, sales processes, and new-member enrollment processes.
Assist in preparing monthly membership reports for the facility manager and owners.
Maintain regular and reliable attendance.
Perform other duties as required.