Member Services Full Time
About The Position
The Member Services Team Player supports daily fitness club operations by maintaining a clean, safe, and welcoming environment; providing high-quality service to members and prospective members; and helping ensure the club meets company standards and applicable requirements. The role includes member assistance, club audits and walkarounds, cash handling, information entry, inventory support, equipment and amenity assistance, and participation in promotions and community outreach. The position has no supervisory responsibilities. This nonexempt position may be full-time or part-time depending on business need. Scheduled hours are within normal club operating hours, and work may include mornings, evenings, weekends, and overnights. Hours may change based on business needs. The position works in a fitness club environment and uses standard office and custodial equipment. Travel is not expected.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent required.
- CPR and AED certifications are required before working alone; uncertified team members will have the opportunity to complete training within the first 30 days of employment.
- Must be comfortable standing for long periods.
- Strong communication skills with internal and external customers.
- Must be team-oriented, motivated, and well-organized.
- Ability to think critically and proactively evaluate solutions to problems.
- Proficiency with Microsoft Office and computers.
- Ability to handle sensitive and confidential information.
- Familiarity with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
- Must be able to meet the physical demands described, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.
Responsibilities
- Perform assigned duties to the best of one's abilities during the work shift.
- Monitor and maintain club cleanliness and atmosphere, conduct club walkarounds, complete assigned cleaning tasks, and reinspect those tasks.
- Stay proficient in using the Planet Fitness mobile app, including its content and updates.
- Complete required training to operate safely and efficiently; keep certifications and training courses current.
- Conduct regular audits to ensure the club is presentable and meets Excel standards.
- Audit and balance cash drawers daily.
- Enter and update prospective and current member information in tablets and the point-of-sale system.
- Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
- Provide a safe and secure environment for members and communicate with members to deliver a high level of service.
- Stock retail and janitorial items for the following shift.
- Audit club inventory and communicate inventory-order recommendations to the GM, AM, and Shift Lead.
- Participate in team meetings.
- Communicate with, promote to, tour, and assist prospects and potential members.
- Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
- Help ensure the club complies with state and federal laws and insurance requirements.
- Operate equipment and assist applicable members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while following relevant processes and procedures.
- Assist the GM and represent the company at community events and other outreach activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
