Member Services Representative Part Time

Glow Brands•Madison, IN

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front-desk activities, including greeting visitors, answering phones, checking members into the system, signing up new members, providing tours, and updating member accounts. The representative responds professionally and promptly to questions and concerns, escalating issues to an Assistant Manager or Manager when needed, and helps maintain the club’s neatness and cleanliness. The position requires frequent standing, walking, and talking with members and management in person or by phone. It may involve occasionally lifting up to 75 pounds and encountering toxic chemicals; training and protective equipment are provided. Employees may need to work independently and alone during shifts when business needs require it.

Requirements

High school diploma or GED equivalent.
Must be at least 16 years of age.
Basic computer proficiency.
Upbeat and positive attitude; punctuality and reliability.
Exceptional customer service skills and the ability to interact professionally and positively with members and co-workers.
Strong listening, empathy, and problem-solving skills.
Ability to demonstrate diplomacy and use appropriate behavior and language.
Ability to stand and walk continually during a shift and talk continually with members and management in person or by phone.
Ability to occasionally lift up to 75 pounds.
Ability to work independently and alone during shifts as business needs require.

Nice To Haves

Customer service background preferred.
Passion for fitness and health.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Handle front-desk activities, including answering phones, checking members into the system, signing up new members, taking prospective members on tours, and facilitating updates to member accounts.
Respond to member questions and concerns in a timely and professional manner, escalating them to an Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.