Member Services Representative Part Time

Glow Brands•Bowling Green, KY

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role includes greeting visitors, managing front desk activities, assisting with memberships and account updates, responding to questions and concerns, and helping maintain the club’s neatness and cleanliness. The position is part-time and pays $12.50–$13.00 per hour.

Requirements

Basic computer proficiency.
Passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers while exceeding member expectations.
Strong listening skills, empathy, and problem-solving ability.
Demonstrate diplomacy in all interactions and use appropriate behavior and language.
High school diploma or GED equivalent required.
Must be at least 16 years old.
Ability to stand and walk continually during a shift.
Ability to talk continually with members and management in person or by phone during a shift.
Ability to occasionally lift up to 75 lbs.
Ability to work independently and alone during shifts as business needs require.

Nice To Haves

Customer service background preferred.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Handle front desk activities, including answering phones in a friendly manner and assisting callers with questions.
Check members into the system.
Sign up new members.
Take prospective members on tours.
Facilitate necessary updates to members’ accounts.
Respond to member questions and concerns in a timely, professional manner, escalating issues to the Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.