Member Services Representative Part Time
About The Position
The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role includes front-desk activities, assisting with membership accounts and questions, and helping maintain a neat and clean club. The position requires standing and walking throughout the shift, frequent in-person and phone communication, and occasional lifting of up to 75 pounds. Employees may occasionally encounter toxic chemicals; training and protective equipment are provided. The representative may work independently and alone during shifts as business needs require.
Requirements
- High school diploma or GED equivalent.
- Must be at least 16 years old.
- Basic computer proficiency.
- Upbeat and positive attitude, punctuality, and reliability.
- Exceptional customer service skills and ability to interact positively and professionally with members and coworkers while exceeding member expectations.
- Strong listening skills, with the ability to empathize and problem-solve.
- Ability to demonstrate diplomacy and use appropriate behavior and language in all interactions.
- Ability to stand and walk continually during a shift and talk continually with members and management in person or by phone.
- Ability to occasionally lift up to 75 pounds.
- Ability to work independently and alone during shifts when business needs require.
Nice To Haves
- Customer service background preferred.
- Passion for fitness and health.
Responsibilities
- Greet members, prospective members, and guests and provide exceptional customer service.
- Handle front-desk activities, including answering phones, checking members into the system, signing up new members, and taking prospective members on tours.
- Facilitate needed updates to members’ accounts.
- Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Benefits
- Flexible work schedule
- Casual dress code
- Free gym access
- Free tanning
- Free wellness spa services
- 401(k) with company match
- Daily pay options
- Opportunity for advancement
- Employee discounts on products and services
- Exclusive discounts at outside retailers
- Free work shirt options yearly
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
