Member Services Representative Part Time

Planet Fitness - Glow Brands•Bowling Green, KY

4d•$13 - $13

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role includes front desk duties, supporting membership needs, responding to questions, and helping maintain a neat and clean club.

Requirements

High school diploma or GED equivalent.
Must be at least 16 years of age.
Basic computer proficiency.
Punctuality and reliability.
Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers.
Strong listening skills, empathy, and problem-solving ability.
Demonstrate diplomacy and appropriate behavior and language in all interactions.
Able to work independently and alone during shifts as business needs require.

Nice To Haves

Customer service background preferred.
Passion for fitness and health.
Upbeat and positive attitude.

Responsibilities

Greet members, prospective members, and guests while providing exceptional customer service.
Handle front desk activities, including answering phones and assisting callers with questions.
Check members into the system.
Sign up new members.
Give tours to prospective members.
Facilitate updates to members’ accounts.
Respond to member questions and concerns promptly and professionally, escalating to the Assistant Manager or Manager as needed.
Assist in maintaining the club’s neatness and cleanliness.