Member Services Representative Part Time
About The Position
The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role includes front desk and account-related work, answering questions, providing tours, and helping maintain a neat and clean club. The position may require working independently and alone during shifts as business needs require. This is a part-time position paying $13.00–$14.00 per hour. Applicants must be at least 16 years old and have a high school diploma or GED equivalent. Customer service experience is preferred. The posting lists benefits including flexible scheduling, free gym access, free tanning and wellness spa services, a 401(k) with company match, daily pay options, advancement opportunities, and employee discounts.
Requirements
- High school diploma or GED equivalent.
- Must be at least 16 years of age.
- Basic computer proficiency.
- Upbeat and positive attitude.
- Punctuality and reliability.
- Exceptional customer service skills and ability to interact positively and professionally with members and coworkers while exceeding member expectations.
- Strong listening skills and ability to empathize and problem solve.
- Ability to demonstrate diplomacy and use appropriate behavior and language in all interactions.
- Ability to work independently and alone during shifts as business needs require.
Nice To Haves
- Customer service background preferred.
- A passion for fitness and health.
Responsibilities
- Greet members, prospective members, and guests and provide exceptional customer service.
- Handle front desk activities, including answering phones and assisting callers with questions.
- Check members into the system.
- Sign up new members.
- Take prospective members on tours.
- Facilitate needed updates to members’ accounts.
- Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Benefits
- Flexible work schedule
- Casual dress code
- Free gym access
- Free tanning
- Free wellness spa services
- 401(k) with company match
- Daily pay options
- Opportunity for advancement
- Employee discounts on products and services
- Exclusive discounts at outside retailers
- Free work shirt options yearly
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
