Member Services Representative Part Time

Planet Fitness - Glow Brands•Vincennes, IN

4d•$13 - $13

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role includes front desk activities, membership support, and helping maintain the club’s neatness and cleanliness. The position may require working independently and alone during shifts as business needs require. It involves continual standing, walking, and talking with members and management in person or by phone, occasional lifting of up to 75 pounds, and occasional exposure to toxic chemicals. Training and protective equipment are provided for chemical exposure.

Requirements

Basic computer proficiency.
Passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills and the ability to interact professionally and positively with members and co-workers while exceeding member expectations.
Strong listening skills and the ability to empathize and problem solve.
Ability to demonstrate diplomacy and appropriate behavior and language in all interactions.
High school diploma or GED equivalent required.
Must be at least 16 years old.
Ability to occasionally lift up to 75 pounds.
Ability to work independently and alone during shifts as business needs require.

Nice To Haves

Customer service background preferred.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Handle front desk activities, including answering phones and assisting callers with questions.
Check members into the system.
Sign up new members.
Take prospective members on tours.
Facilitate updates to members’ accounts.
Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.