Member Services Representative Part Time

Planet Fitness - Glow Brands•Briarwood, KY

10d•$13 - $13

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front desk activities, responds to member needs, supports membership sign-ups and account updates, and helps maintain the club’s cleanliness and appearance.

Requirements

High school diploma or GED equivalent.
Must be at least 16 years old.
Basic computer proficiency.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers.
Strong listening skills, with the ability to empathize and problem solve.
Ability to demonstrate diplomacy and use appropriate behavior and language.
Ability to work independently and alone during shifts as business needs require.

Nice To Haves

Customer service background preferred.
A passion for fitness and health.

Responsibilities

Greet members, prospective members, and guests while providing exceptional customer service.
Answer phones in a friendly manner and assist callers with questions.
Check members into the system.
Sign up new members.
Take prospective members on tours.
Facilitate needed updates to members’ accounts.
Respond to member questions and concerns promptly and professionally, escalating to the Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.