Member Services Representative Part Time

Glow Brands•Winchester, KY

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role includes greeting visitors, handling front-desk activities, assisting with member accounts and questions, and helping maintain the club’s cleanliness. Representatives may work independently during shifts as business needs require.

Requirements

Basic computer proficiency.
Passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers.
Strong listening skills and the ability to empathize and problem solve.
Ability to demonstrate diplomacy and appropriate behavior and language in all interactions.
High school diploma or GED equivalent required.
Must be at least 16 years old.

Nice To Haves

Customer service background preferred.

Responsibilities

Greet members, prospective members, and guests while providing exceptional customer service.
Answer phones in a friendly manner and assist callers with questions.
Check members into the system.
Sign up new members.
Take prospective members on tours.
Facilitate updates to member accounts.
Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.