Member Services Representative Full Time

Glow Brands • London, KY

1d

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front desk activities, including answering phones, checking members into the system, signing up new members, giving tours to prospective members, and updating member accounts. The representative responds to questions and concerns professionally, escalating them to an Assistant Manager or Manager when needed, and helps keep the club neat and clean.

The position is expected to work five days per week, with an approximately 40-to-45-hour schedule depending on hourly or salary status. Compensation is $14.00 per hour. Employees may work independently and alone during shifts when business needs require.

Requirements

• High school diploma or GED equivalent.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills and ability to interact positively and professionally with members and co-workers while exceeding member expectations.
• Strong listening skills and ability to empathize and problem solve.
• Ability to demonstrate diplomacy and use appropriate behavior and language in all interactions.
• Ability to stand and walk continually during a shift.
• Ability to talk continually with members and managers in person or by phone during a shift.
• Ability to occasionally lift up to 75 lbs.
• Ability to work independently and alone during shifts as business needs require.

Nice To Haves

• Customer service background preferred.
• A passion for fitness and health.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle front desk activities, including answering phones and assisting callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner, escalating them to an Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Benefits

• Health insurance options, including medical, dental, and vision
• Life insurance and disability coverage options
• Paid time off (PTO) and seven paid holidays per year
• Flexible scheduling
• 401(k) with company match
• Daily pay options
• Employee discounts on products and services
• Professional development and training
• Casual dress code and yearly free work shirt options
• Free gym access
• Free tanning
• Free wellness spa services
• Employee wellness programs with a yearly $125 reimbursement option
• Exclusive discounts at outside retailers
• Opportunity for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED