Member Services Representative

Excel Fitness•Round Rock, TX

About The Position

The Member Services Representative, referred to as a Team Player, helps create a positive member experience through customer service and maintaining club cleanliness. The role supports daily club operations, assists members and prospective members, and helps ensure the club follows company standards, policies, and applicable laws. The position has no supervisory responsibilities and is described as potentially full-time or part-time, depending on business needs. Compensation is $12.00 per hour.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone. Uncertified employees may complete CPR/AED training within their first 30 days of employment.
Must be comfortable standing for long periods.
Strong communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficiency in Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel Fitness’s mission, values, vision, and culture, and with the Planet Fitness brand and operational requirements.
Must be able to work scheduled hours set according to club operating hours and business needs; work may include mornings, evenings, weekends, and overnight hours, and hours may change based on business needs.
Must meet the physical demands of the role, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.
Travel is not expected.

Responsibilities

Perform assigned duties to the best of their ability during the scheduled shift.
Monitor and maintain club cleanliness and atmosphere, conduct walkarounds, complete and reinspect cleaning tasks, and audit club presentation against company standards.
Stay proficient in the Planet Fitness mobile app, including its content and updates.
Complete required training to operate safely and efficiently, and keep required certifications and training courses current.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Provide a safe and secure environment for members and deliver a high level of member service.
Stock retail and janitorial items for the next shift.
Audit club inventory and communicate order recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure the club complies with state and federal laws and insurance requirements.
Operate equipment and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities in accordance with applicable procedures.
Assist the GM and represent the company at community events and other outreach activities.