Member Services Representative

Forest Area Federal Credit Union • Mesick, MI

6d

About The Position

Forest Area Federal Credit Union is seeking a team member who enjoys helping people and contributing to the community. The Member Services Representative performs transactional duties for members, receiving and paying out funds accurately. The role maintains accurate transaction records and provides basic cash receipt and payment services in accordance with credit union policies and procedures. The credit union’s stated core values are Respect, Integrity, Empowerment, Passion, and Innovation, and its mission is “Strengthening Our Communities; Investing In Your Success.”

Responsibilities

• Receive and pay out member funds with a high degree of accuracy.
• Maintain accurate transaction records and provide basic cash receipt and payment services in accordance with credit union policies and procedures.
• Provide friendly, professional, personal, and confidential service to members and associates.
• Balance the cash drawer daily in accordance with credit union policies and procedures.
• Accurately post transactions and address posting errors.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.
• Proactively identify appropriate products and services that may benefit members.
• Maintain dependable attendance and punctuality.
• Maintain a professional work environment and businesslike appearance.

Benefits

• Health insurance and dental insurance paid 100% by the employer for the employee.
• 401(k): FAFCU contributes 7% after one year of service.
• Short-term and long-term disability insurance.
• Life insurance for the employee, spouse, and dependents.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed