Member Services Representative

Excel Fitness • Owasso, OK

7d

About The Position

Excel Fitness, a Planet Fitness franchise group based in Austin, Texas, is hiring a Member Services Representative to help create a positive member experience through excellent customer service and facility cleanliness. Excel Fitness operates more than 90 clubs across six states and highlights opportunities to grow into management roles. Employees at franchise locations are employed by the franchisee, not PFHQ.

The role serves members and prospective members at the front desk, assists with account-related needs, responds to questions and concerns, and helps maintain a clean facility. Team members are required to wear masks while in the club, and members must follow applicable state and local mask mandates. The club also uses touchless check-in and promotes physical distancing, and follows enhanced cleaning and sanitizing protocols.

Requirements

• Demonstrated ability to interact positively and professionally with members and coworkers while exceeding member expectations.
• Punctuality and reliability.
• Ability to demonstrate diplomacy and use appropriate behavior and language in all interactions.
• High school diploma or GED equivalent.
• Must be at least 18 years of age.
• Ability to stand and walk continually during the shift.
• Ability to talk continually in person or on the phone during the shift.
• Ability to occasionally lift up to 50 pounds.
• Ability to occasionally encounter commercial cleaning products during the shift.

Nice To Haves

• Customer service background preferred.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Give prospective members tours and assist them with the new account sign-up process.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely, professional manner, escalating issues to an Assistant Manager or Manager as needed.
• Perform detailed cleaning in all areas of the facility.
• Wear a mask while in the club and follow the club’s safety and cleaning protocols.

Benefits

• Paid leave for full-time employees.
• Financial wellness benefit, MyFlexPay.
• Free Planet Fitness Black Card membership for every Team Player.
• Free, confidential access to counseling resources through the Employee Assistance Program.
• Paid Time Off (PTO), for eligible Team Players.
• Paid parental leave, for eligible Team Players.
• Health insurance benefits, for eligible Team Players.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED